Built with your financial needs in mind
Are you looking for an account that has no credit check or penalty charges for missed payments? It comes with online and mobile account management, 24/7 UK based customer support and a Cashback Reward program. The Change Account is a transactional account with a dedicated Sort Code and Account Number and a Prepaid Debit Mastercard®.
- No penalty charges for missed payments
- 24/7 UK based Customer Support
- Cashback Reward Programme
- Discounted rate for Credit Union members
The Change Account will soon be replaced with a new account and card called Vox Money. They are no longer taking any new applications. This is with immediate effect. Existing accounts can still be loaded and managed as normal and all existing card holder services and functionality are not affected, including the replacement of lost cards. The provisional launch date for the new and upgraded product, Vox Money, is the end of October.
No Credit Check
You can set up one off or regular transfers from Your Card account to Your Wallets, allowing you to subdivide your payments for effective budgeting.
Get 2.5-20% Cash Back into Your Change Account by using Your Change Account Prepaid Debit Mastercard® at a great range of 16 participating retailers. Pay for your goods at the participating retailers in store or online.
No hidden costs or penalty charges for missed payments. Costs for using Your Change Account are only taken from Your Card account, making Your Wallets secure for budgeting. You can view these costs online and via your mobile app.
Even if you have a bad credit history or have been made bankrupt you could still qualify for a Change Account.
Get 2.5-20% Cashback into your Change Account by using your Change Account debit card at the participating retailers in store or online.
Any Cashback you have made will be combined and will go directly into your card account in one lump sum at the end of the following month.
A summary of your previous months Cashback Rewards Payment will be available on your overview and on your monthly statements.
Some of the retailers include: ASDA, Argos, M&S, New Look, Pizza Express & Debenhams.
Join Credit Union
It is very easy to open a Change Account! Sign Up and follow these simple steps:
Step 1: Please submit your personal details
Step 2: On successfully submitting these details, the Change Account will send you an email to confirm your email address is correct, please click the link in the email.
Step 3: You will then be presented with your account details: Sort Code, Account Number and User ID followed by an email outlining your account details.
Your User ID will comprise of your date of birth in a 6 digit format and 4 additional numbers placed at the end: ddmmyyXXXX.
You cannot manage Your Change Account online or make purchases and withdrawals until you have:
1. Received Your Change Account Prepaid Debit Mastercard® in the post
2. Created Your Login Details,
3. Activated your Card and
4. Retrieved Your Card PIN
To activate Your Card, and retrieve Your Card PIN please call +44(0) 1244 779612.
Important: You must keep them secret at all times and not reveal them to anyone. If you need to write them down or record them in some way, make sure you always keep them safe and separate from your Card, your account and any electronic device.
You will be asked to submit your:
• 16 digit Card Number and
• CVV and
• Date of Birth
You will then be given your 4 digit Card PIN. Please try and remember your Card PIN. You can then start using your Card for purchases, withdrawals and for viewing your overall account balance at ATMs.
To view ALL costs for the Change Account see: Fee Information Document on their website. www.thechangeaccount.com/costs/
You will receive by email from the Change Account annually at the start of the Calendar year which will inform you of all fees incurred over the previous year.
*This is at discounted rate if you are a member of Eastern Savings & Loans. If you let your membership lapse the fee increases to £4.25 per month.
Please see their website at www.thechangeaccount.com where you will find lots of advice and support.
You can use their Frequently Asked Questions page or using their online Search Bar.
If you would prefer to speak to someone they have 24/7 UK based customer support you can call on 0203 5030279.