Covid-19 Frequently Asked Question
Is the credit union open for business?
Yes we are, and we will publish updates here if circumstances change and we are unable to provide a full range of services.
For your safety and everyone else, it is best if you can avoid visiting our Austin Street office. You can make transfers using our online banking service if you register for this here.
You can also email requests for transfers or for information to us using firstname.lastname@example.org
Are you able to take phone calls?
We have not changed the times when we answer the telephone. However it will help us if you only make essential calls.
If you have benefits or other payments made regularly to the credit union and need a transfer after we have taken a loan payment from these, you can take advantage of our free Regular Payments service. Just let us know what bank account you need funds transferred to and we will schedule these to happen every week, fortnight, month or four-weekly.
If you want to speak to a member of the team, please call 0333600690
Are you receiving Loan Payments?
We have made efforts to ensure our day-to-day activities are maintained and there is no reason why any loan payment you submit will not be credited to your account.
If I request a bank transfer, when will I get it?
It may not be possible to complete all bank transfers within our two hour target due to staff sickness or self-isolation, but we will make every effort to complete all transfers as soon as possible. Please be patient.
Can I use my local Access Point
We have had to ask our volunteers to temporarily close our local Access Points to ensure they are operating in a safe environment. We will publish details on our website when circumstances change.
For the latest information from the NHS in relation to the Coronavirus, please visit the NHS website at the link below
Should there be any impact on credit union operations, we will provide updated information on our website and social media channels.